8×8, a business communications platform provider, has launched 8×8 AI Studio, a native artificial intelligence development environment that lets any team build, test, and deploy AI agents directly on the 8×8 Platform for CX using natural language instructions.
Because it is native to the 8×8 platform, customers build on existing infrastructure with voice channels, digital routing, interaction data, and telephony pre-integrated. 8×8 AI Studio comes with a Builder that lets users describe what they need in plain language and get from concept to a live AI agent across voice and digital channels in minutes.
“8×8 AI Studio is not an AI layer sitting on top of a communications platform; it’s AI embedded in the infrastructure itself,” said Hunter Middleton, chief product officer of 8×8, in a statement. “The LLM has direct access to real-time voice data, network telemetry, and the full interaction context that external tools typically cannot access. That direct access also eliminates the transcription intermediaries responsible for the latency and drop-offs that destroy the natural conversation experience on older architectures. That is what separates AI that demos well from AI that holds up at production scale.”
Organizations can deploy 8×8 AI Studio agents across a range of operational use cases, including the following:
- Always-on inbound coverage. AI agents handle intake, identity verification, call routing, and multi-location reception around the clock with business-hours awareness.
- Proactive outbound engagement. Outbound agents confirm appointments, follow up on open service requests, and collect structured data from customers .
- Sales qualification and CRM handoff. AI agents capture inbound leads, run qualification workflows, and hand off to CRM with live Salesforce integration.
- Internal support resolution. Helpdesk agents triage employee requests, create tickets in connected systems, and resolve common issues before they reach support teams.
- Employee productivity. Any 8×8 user can configure personal AI agents through the AI Studio Builder to handle calls, screen requests, and manage after-hours interactions.
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