Booking.com has suffered a data breach and customers data has been accessed. Booking.com started sending out e-mails to affect customers stating the following:
Hello,
At Booking.com, we are dedicated to the security and data protection of our guests. In that spirit, we’re writing to inform you that unauthorized third parties may have been able to access certain booking information associated with your reservation.
We recently noticed suspicious activity affecting a number of reservations and we immediately took action to contain the issue. Based on the findings of our investigation to date, accessed information could include booking details and name(s), emails, addresses, phone numbers associated with the booking and anything that you may have shared with the accommodation.
To keep your booking secure, we have updated the PIN number of your booking reservation.
Booking.com has not disclosed the number of customers affected by the breach, when the breach occurred or the cause of the breach. Booking.com has provided the following statement:
At Booking.com, we are dedicated to the security and data protection of our guests. We recently noticed some suspicious activity involving unauthorized third parties being able to access some of our guests’ booking information
Upon discovering the activity, we took action to contain the issue. We have updated the PIN number for these reservations and informed our guests.
Our Verdict
As I’ve said previously, until the penalties for data breaches occurring are increased we will see them continue to happen at an alarming rate. I think it’s equally ridiculous that booking.com has sent out these e-mails without having a dedicated page on their website addressing the issue so affected customers can confirm that the e-mails are legitimate.
It’s also difficult to have faith that other more sensitive data hasn’t been accessed when other specifics (such as # of customers affected, source of breach, date of breach etc) haven’t been released.
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